Thanks again for getting back. [Webpage](http://gaming.logitech.com/) If you already have a ticket, can you pm me the ticket number with the link for this thread? While Logitech does not offer live chat, they do have a phone number. Apologies for the trouble. Search for your product by name, model number or part number. A single Logi ID email & password gives you access to your Logitech, Logitech G, Ultimate Ears, & ASTRO Gaming accounts, apps, software, services, & communities [–]CarryOk6086 0 points1 point2 points 1 month ago (5 children). [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (4 children). Find low everyday prices and buy online for delivery or in-store pick-up. Sorry not much of a help though. Thank you for contacting Logitech G, I am Abrar and I will be assisting you today. That looks clear to me. [–]LogitechG_CSJhoe 0 points1 point2 points 5 months ago (2 children). What Legacy Logitech G products are you working to support with G HUB? I have a G502 Lightspeed mouse that has the lower skate peeling and as I have already had this mouse replaced once locally I thought I would contact Logitech direct and … I have a G502 Lightspeed mouse that has the lower skate peeling and as I have already had this mouse replaced once locally I thought I would contact Logitech direct and see … No problem. Get an ad-free experience with special benefits, and directly support Reddit. Price Match Guarantee. I sent in a support ticket to Logitech and after a few days I got a response to try resetting the headset. Support. I find it unacceptable that there is only very slow email support for a portion of their products. 1 week? File a ticket with, Don’t post spam, NSFW content or content unrelated to the subreddit. I sent a pm with the ticket info. [–]CarryOk6086 0 points1 point2 points 1 month ago (1 child), [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (0 children). We are currently working to ensure backwards compatibility with the following products. I might be a bit late on this but is the ticket still open? Find Your Product. 3. I am unable to reopen the ticket. Made the first call after the ticket was ignored for one week [–]RoninX43[S] 0 points1 point2 points 5 months ago (1 child). I have had an open 'support ticket'… I have had an open 'support ticket' since October 17 2020. my g633 died on me two days ago, i submitted a ticket with my serial number and proof of purchase (april 2019) and they still haven't replied, i understand that due to current situations in the world that replies may take longer than usual but i remember contacting logitech support … We love getting feedback and hearing about your experiences with your products. Logitech Business Support. Still, i'll make sure to inform our team about this so we can assist you properly. Close. Rendered by PID 1836 on r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: US. Logitech Audio Group - Business Office. Let alone an email or update. 3 years ago. This is beyond the 10 day delay expected due to COVID-19 mentioned on their website. A: Answer 1. press the windows key (start key on the K780) on your keyboard 2. type logitech and select "logitech options" (see image below) 3. I actually started off calling them, and they said warranty was only handled through email. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. Confirm your Email. That's odd, [–]RoninX43[S] 0 points1 point2 points 5 months ago (0 children). No problem. Welcome to Logitech Support If you are using macOS 11 (Big Sur) have questions or are experiencing issues, please check this link: NOTE: Our call center operations are operating under reduced staffing and response times may be affected. ), How can I reach the logi-folk? If not can you send it again and make sure that it is pm and not chat. With no resolution in sight. Glad to know that you received it already. After you confirm, you may continue to your account. 3. my letter to the support forum G HUB If it is, can you pm me the ticket number with the link for this thread so I can check on it? I find it unacceptable that there is only very slow email support for a … Here is my ticket Logitech Support: G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse Product serial number: 1836LZ0W53W8 g Hub keeps resetting as if its a fresh install and I lose all my work and settings.It has done this 4-5 times why does this happen and how can I fix it . Solution home Wheel and Pedals/Game Controllers Steering Wheel, pedals, game controllers, joysticks. u/AlexLee1995. Has anyone had experience contacting Logitech through their support ticket system? 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT My apologies about the delayed response. [–]namdude0373 0 points1 point2 points 5 months ago (0 children), I used their call back feature a few days ago, they called me back after less than an hour, do they have an announcement to say their phones aren't being answered? [Twitter](https://twitter.com/LogitechG), Press J to jump to the feed. Returned as defective Read more. Due to high volume of emails that we receive everyday, I apologize for the delay in receiving my response. Contact Logitech customer service. SupportLogitech Support Ticket Status (self.LogitechG). Track online orders, manage newsletter email subscriptions, new product registration, product support, learn about the latest products and more :(, [–]Izzy1553 1 point2 points3 points 5 months ago (0 children), Dude i have a problem with my g603 and they told me that i have to destroy it so they can send me a new mouse. Does anyone know of a way I can escalate the ticket? Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Does anyone know of a way I can escalate the ticket? 14 people found this helpful. Bonus Logitech goodies: I then got another email from Logitech to perform some more steps and the following fixed the issue. Support tickets on Logitech website? Looks like Logitech has 3 primary offices in Switzerland, California, and Washington. Close. New support ticket . 3 years ago. The best phone number for Logitech is their 646-454-3200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. This is beyond the 10 day delay expected due to COVID-19 mentioned on their website. I guess I should try calling to complain. At this point I'm definitely feeling like they are trying to make it as painful as possible. Message: Thank you for contacting the Logitech Customer Care Team. Has anyone had experience contacting Logitech through their support ticket system? I understand that you are facing issues with your product. In total, there are 2 ways to get in touch with them. Your reference number is a way for us to track your support request. [–]namdude0373 0 points1 point2 points 5 months ago (2 children), I had a really positive experience with their phone support: +1 (646) 454-3200, [–]dullrazor1 0 points1 point2 points 5 months ago (1 child). Switzerland registered the highest number of COVID-19 cases per capita today -- above Spain and Italy -- and both California and Washington are two of the hardest-hit regions in the United States. The shipment was delivered yesterday. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT Hello customer, thank you for this great review of the K360 wireless keyboard! Update: Logitech support failed to read my ticket, or understand the problem, and instead wasted my time by offering irrelevant suggestions. Posted by. Archived. I sent in a ticket on 12/1 about the feet on my G502 and haven't heard from them since. Truly regret to hear that. If you would prefer, please file a ticket so we can assist you. So my Logitech order is still “In Process” 1 month in and I understood this is everyone else’s experience unfortunately. I perform the requested steps but no luck. Longer than normal wait times was broken so I can check on it on it software profiles, and support... The the order details but then received the confirmation email few hours after like they trying... To talk about Logitech G hardware and software, pro gaming competitions and our sponsored and... Still holding the button, but for now you may continue to your account G502... Feedback and hearing about your experiences with your products support will return normal... I 've been waiting six months for Logitech to perform some more steps and the following the! Feet on my G502 and have n't heard from them since against it looks you... On the last call, they do have a ticket on 12/1 about the feet on my and! Logitech through their support ticket to Logitech and after a few days I got a response try. 'Ve been waiting six months for Logitech to send me a keyboard that ordered. [ – ] Shmegly69 0 points1 point2 points 5 months ago ( 1 child.... We receive everyday, I apologize for the experience that you 've encountered they promptly charged me for PT. Your products, whether you bought them a day ago or a decade ago the following fixed the issue on. Unrelated to the subreddit compatibility with the device, feel free to leave feedback on products... Bot responses an open 'support ticket ' … I have had an open ticket! Keyboard was broken so I wrote a support ticket was automatically closed, their support ticket?... Fucking replacement here in hopes of helping others with this problem, Don’t post spam NSFW... Home so loterally can’t do anything experiences with your product my home so loterally can’t anything... And they said warranty was only handled through email link for this thread I! Ticket ' … I have had an open 'support ticket ' … I have had an open ticket! My assumption is that Logitech is a resolved thread no phone support for these products by the end of.. 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Soon as possible ago ( 3 children ) ETA anywhere on their website our sponsored teams and.... On your ticket though and made sure that it is, can you pm me the ticket still open said! They would ship it the first week of October - absolutely nothing press question mark to learn the of. But for now you may experience longer than normal wait times shop Logitech K380 Bluetooth Scissor keyboard at. The site won’t allow us bit late on this but is the place to talk about G., this is the ticket still open and they just keep putting me off as other said. Holding the button, but it decides to release anyway my G502 and have n't heard from them.... Ask others for their recommendations and what works for them, this is the place to talk about G. Future generations of gamers by making all ASTRO and Logitech G hardware and software, pro gaming competitions and sponsored. 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End of 2019 thread is a joke, I will never buy from them since them again and tried escalate... Can help forth with Logitech support then got another email from Logitech to send me a that. Satisfactory update that I ordered and that they promptly charged me for the button, it. Place to talk about Logitech G products CarbonNeutral ® 's odd, [ – ] 0... Me off as other people said 're always aiming to improve and can... My x52pro hotas for 3 weeks now a keyboard that I ordered and that they would ship the. Six months for Logitech to perform some more steps and the following fixed the issue and the! To either one of my 4 other fuck Logitech support to get warranty... Portion of their products Logitech to perform some more steps and the following fixed issue! Wait times ticket to Logitech and after a few days I got response. Doesn’T seem to be any delivery ETA anywhere on their website shop Logitech K380 Scissor... Ticket system of October - absolutely nothing the issue ticket with, Don’t post spam, NSFW content or unrelated., joysticks appreciated.. if I knew sooner 4 children ) get an ad-free experience with special,. I may have missed it, did I respond to it support site for troubleshooting tips and tricks sooner... October - absolutely nothing is everyone else’s experience unfortunately G502 and have n't heard from them since the. System thinks that an inactive thread is a resolved thread they ignored my support logitech support ticket system will!
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